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The fourth part of leading in chaos Effective Communication is another "but". Don't forget to manage. Leaders must know the difference between leadership and management - and when to employ each. In chaotic times, you may be called on to manage functions or decisions, especially if staffs and budgets are shrinking. Make tough decisions, as we discussed earlier, and execute the changes that must occur in order to keep the organization going. And don't forget to provide direction in those cloudy situations. As things change, you may find that it's necessary to manage disagreement and negotiate consensus in order to maintain forward movement. If you notice that managers are becoming afraid to act, step in to help them. Finally, don't forget to lead. This sounds simple, but if you're carried away by the chaos then you'll forget those qualities and actions you must take every day as a leader. Continue to motivate people, create an environment of teamwork, build relationships both inside and outside the organization, influence people, drive for the results you need to achieve and above all else, act with integrity. Your leadership must continue, even through the hardest times. When people in the organization see this, they'll focus on it and work with you to ride out the chaos. With that promise, you can move on once things have calmed down.
We were returning from our Christmas vacation late at night on one of British Columbia's mountain highways. Rounding a corner through a steep downhill section we were suddenly confronted with a highway strewn with cars. Somehow my husband managed to steer through and around the other vehicles but because the highway was a sheet of ice we fishtailed furiously, bouncing off the median divider several times until he somehow drove the car up onto a snow bank. Thankfully the only injuries were truly minor - both to us and the car. The scene behind us was much worse - many cars had lost control and hit each other as well as the police car and tow truck. It truly was a demolition derby on ice! Surviving the unexpected is a talent and in this situation it saved us from serious injuries. I credit my husband's superior driving skills not just to his childhood in the Canadian prairies where snow and ice are common, but also to his training as a police officer in the RCMP. He has been trained in the art of expecting situations to change and deteriorate so when it happens, as it did to us, he was able to quickly move to Plan B. He knew he had to keep control of the car and keep us pointed downhill and he knew that the tendency of the car would be to slide sideways resulting in a loss of control. So when these things happened he was prepared and was able to react appropriately. The unexpected, while it surprised us around that corner, was met with a prepared and rehearsed response that avoided a bad outcome.
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